Instant, Highly Responsive Messaging – Ensure seamless, real-time communication with customers.

Contact Management – Tag, categorize, and segment contacts for targeted, personalized Campaigns that drive engagement.

Auto Chat Assignment: Assign chats to agents.

Auto routing of multiple agents on WhatsApp and rule based routing for better handling customer queries

Enable real-time team collaboration with conversation labels & private notes. Assign and re-assign chats for better customer service.

Multi-Agent Shared Inbox: Manage all WhatsApp conversations from a single interface.

Instant access to customer information

With Shared Team Inbox, you have access to all the customer information in one place. You can organize & access this information via smart cards, labels, & private notes

Enable real-time team collaboration with conversation labels & private notes. Assign and re-assign chats for better customer service.

Send personalized messages to all customers in one click.

Customer Segmentation: Create targeted groups for personalized campaigns.

Pre-Approved by Meta – Businesses must submit templates for approval before using them.

Personalization – Dynamic placeholders ({{2}} ,{{1}}, etc.) allow customized content.

Rich Media Support – Supports text, images, videos, and interactive buttons, interacted in the last 24 hours.

Message Template Categories.

1 Marketing Messages – Promotional offers, discounts, new product launches, customer engagement.

2 Utility Messages – Transactional updates like order confirmations, appointment reminders, and payment alerts.

Customer Segmentation: Create targeted groups for personalized campaigns.

One-Time & Recurring WhatsApp Campaigns.

Schedule and automate WhatsApp marketing campaigns.

Platforms provides feature to create auto reply for the Customer queries,we can create different automatic response to different queries of the Customers. e.g if user ask for product, we can automatically send product category or list based upon product keyword.

same if the user say hi,we can send welcome message automatically.

The Platform will look for the keyword the user typed,and will send the response set as a chatbot to the Customers.Please note that the trigger keyword are case sensitive means for expected hi message from customer, its better to put Hi and hi as a trigger.

Same is the case when customer select Rings,the type of Rings were sent to Customer.

Similarly,when Customer selects Gift,the type of Gifts were sent to Customer.

All this is done with the help of Flows,where with the help of Bot list you can create all these steps and can create many more steps.