User Data Deletion Policy

Effective Date: 27 Jan 2025

Last Updated: 27 Jan 2025

1. Introduction

At 360 Avenues LLC FZ, we respect the privacy of our users and are committed to protecting their personal data. This User Data Deletion Policy outlines how we handle requests for the deletion of personal data provided by users who engage with our products or services.

In compliance with applicable data protection laws (such as the General Data Protection Regulation (GDPR) and other privacy regulations), users have the right to request the deletion of their personal data under specific circumstances. This policy explains the procedures and responsibilities involved in responding to such requests.

2. Right to Request Data Deletion

Users may request the deletion of their personal data from our systems at any time, subject to the limitations described in this policy. The right to request deletion includes:

  • Personal Data: Any data that identifies or can be used to identify a user, such as names, email addresses, phone numbers, or other account details.
  • Data Associated with Services: Any data that the user has shared through interactions with our services, such as preferences, interactions, order history, etc.

3. How to Request Data Deletion

Users can request the deletion of their data by using one of the following methods:

  • Email Request: Users may send an email to [email protected]  with the subject line “Data Deletion Request.” In the email, please include the following information:
    • Full name
    • Email address associated with the account
    • A statement confirming the request to delete your personal data
  • Via Support: Users can contact our customer support team at [email protected] for assistance in initiating the deletion request.

4. Verification of Identity

To ensure the security of your personal information, we will verify your identity before proceeding with any data deletion requests. This may include:

  • Verifying your account through email or phone
  • Asking for additional information (such as account-related details)

We aim to process data deletion requests within 10 business days from verification of identity.

5. Data Deletion Process

Once the request is verified, we will take the following steps:

  • Account Data Deletion: All personal data linked to your account will be permanently deleted from our systems, including any associated logs, preferences, and settings.
  • Third-Party Data: If any of your data is shared with third-party providers (e.g., for payment processing or email services), we will also contact these providers to delete your data where applicable. However, please note that we are not responsible for third-party systems, and data may not be deletable in certain cases.
  • Service Data: If your data is required for legal, contractual, or regulatory purposes, it may be retained even after a deletion request. For example, data related to transactions, invoices, or contracts might need to be stored for compliance reasons.

6. Exceptions to Data Deletion

While we aim to honor all deletion requests, there are certain circumstances where we may not be able to fully comply with your request. These exceptions include, but are not limited to:

  • Legal Requirements: We may retain certain data to comply with applicable laws, regulations, or legal obligations (e.g., tax, financial, or regulatory compliance).
  • Contractual Necessity: Data that is required for contractual purposes (e.g., completing a transaction or fulfilling a service agreement) may be retained.
  • Security and Fraud Prevention: In cases where data retention is necessary to detect or prevent fraud or security incidents, we may retain certain data for security purposes.
  • Backup and Archive: Data may persist in backup copies or archives for a limited period, after which it will be permanently deleted.

7. Data Retention

We retain personal data for as long as it is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After that, we will either delete or anonymize the data, unless retention is required for other legitimate purposes.

8. User Responsibilities

Users are responsible for ensuring that they have backup copies of any important data before submitting a deletion request. Once your data is deleted, it cannot be recovered.

9. Modifications to This Policy

[Your Company Name] reserves the right to modify this User Data Deletion Policy at any time. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this policy or your data, or if you would like to exercise your rights under applicable data protection laws, please contact us:

Conclusion

At 360 Avenues LLC FZ, we are committed to ensuring that users have control over their personal data. We understand the importance of privacy and data protection, and we aim to handle all data deletion requests in a timely and compliant manner.

This User Data Deletion Policy is designed to provide transparency, ensure compliance with privacy laws, and offer a clear process for users to request deletion of their personal data. Be sure to customize it according to your business requirements and the legal framework that applies to your company.